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POLICIES
Payment/Order Policies
TYPES OF PAYMENT
If you have a credit card, Pay Pal or money order, you can place your order through this website using our secure server. All payments must be in US dollars. We gladly accept Visa, Master Card, Discover, American Express, Pay Pal, and money orders. Sorry, no personal checks. Money orders should be made payable to MBE International LLC and drawn in US funds.
PAY PAL PAYMENTS
Due to the nature of Pay Pal payments the entire amount of an order will be transfered at the time the order is placed. Items that are out of stock will be special ordered at that time unless you request otherwise.
FORIEGN PAYMENTS
Orders Outside USA. If your order has been placed based on the GBP or EUR value of the item, please note, you will be charged in US Dollars and the amount may vary from the amount displayed in your local currency. The debit will be applied at the point at which your order is despatched. This may give rise to currency fluctuations.
ACCEPTANCE OF ORDERS
Receiving an order acknowledgement via email doesn’t guarantee the acceptance of an order. TheLatexStore.com reserves the right to limit the quantity of items ordered and / or refuse to sell to any customer.
ORDERS
If you prefer to order offline, you may fax or call us. See our contact information. We can only accept credit cards for fax or phone orders.
Money Orders should be sent to:
Orders
MBE International LLC
PO Box 667575
Houston Texas 77266
If you are paying by money order, please place your order in our cart and select the money order option and print your receipt. For your own protection, keep your money order receipt and track your payment. We are not responsible for lost or stolen money order or cash payments.
US Shipping Policy
STANDARD
We ship via USPS Priority, USPS Express or FedEx Ground worldwide, and we insure and use delivery confirmation for our mutual comfort and protection. Items are packaged discreetly in USPS or plain boxes, and the return address will read "MBE International LLC". These price grids are to be used as a guide only as exact shipping prices will be configured at the time of checkout. Your privacy is important to us! If you have special shipping needs, please contact us before ordering to discuss them. Orders that come in over the weekend and/or include custom and/or temporarily out-of-stock items may be slightly delayed. If your item is shipped by our default carrier (USPS), you will receive a Click-N-Ship Notification. This IS NOT a tracking number it is ONLY a delivery confirmation number and will not show the status of your order until it has been delivered. Please allow 10 business days to receive your package. Shipments to a third party may require ID verification and release of liability authorization. This must be faxed to us prior to order fulfillment and shipment.
| Order Subtotal | Shipping Charge |
| $0.00 - $10.00 | $6.00 |
| $10.01 - $20.00 | $7.00 |
| $20.01 - $30.00 | $8.00 |
| $30.01 - $40.00 | $9.00 |
| $40.01 - $50.00 | $10.00 |
| $50.01 - $60.00 | $11.00 |
| $60.01 - $70.00 | $12.00 |
| $70.01 - $80.00 | $13.00 |
| $80.01 - $100.00 | $14.00 |
| $100.01 - $150.00 | $15.00 |
| $150.01 - $200.00 | $16.00 |
| $200.01 - $300.00 | $17.00 |
| $300.01 - $500.01 | $18.00 |
| $500.01 or higher | $20.00 |
EXPRESS
Standard shipments received after 1 PM central time will be processed the next business day.
Rush shipments can be arranged for an extra shipping fee. Orders must be placed no later than 2PM CST.
Express shipment orders can be placed through our web cart (quickest and easiest) or call 1.866.94 LATEX (52839) to
place your order, or for more information.
No weekend delivery (except with Express-charge Saturday Delivery).
To receive an Express delivery on Saturday, the Saturday Delivery option must be selected in our cart.
These price grids are to be used as a guide only as exact shipping prices will be configured at the time of checkout. No PO Boxes or APO/FPO. Note:
Available for IN-STOCK items only. All back ordered items will be
shipped separately via standard post. Signature may be required for express shipments. We are not responsible for delivery delays due to unsigned packages.
Express shipping days are understood to mean business days, Holidays and Weekends are not considered shipping days.
| Express Type | Additional Charge |
| 3 Day (Not available in all areas 3 Day orders will automatically be upgraded to 2 Day if the service isn't available and additional charges will apply) |
Add $10.00 - $25.00 |
| 2 Day | Add $25.00 - $35.00 |
| Overnight | Add $35.00 - $50.00 |
| Saturday Overnight (Note this service is always priority overnight, which is more expensive) |
Add $40.00 - $70.00 |
International Shipping Policy
USPS PRIORITY MAIL INTERNATIONAL
USPS Priority Mail International may be used to ship orders outside of the United States.
This method is NOT trackable; we cannot guarantee
replacement of lost packages shipped via this method.
Allow approximately 2-3 weeks for the order to reach customs, and another 2-5 weeks to reach you. These price grids are to be used as a guide only as exact shipping prices will be configured at the time of checkout.
USPS EXPRESS MAIL INTERNATIONAL
USPS Express Mail International is our recommended International shipping method. Packages shipped via USPS Express Mail International are trackable; allow 5-10 business days for the order to reach customs.
Canada
| Merchandise Subtotal | Standard | Express |
| $0.00 - 25.00 | 11.00 |
21.00 |
| 25.01 - 50.00 | 14.00 |
24.00 |
| 50.01 - 75.00 | 17.00 |
27.00 |
| 75.01 - 100.00 | 22.00 |
30.00 |
| 100.01 - 125.00 | 22.00 |
30.00 |
| 125.01 - 150.00 | 23.00 |
31.00 |
| 150.01 - 175.00 | 26.00 |
33.00 |
| 175.01 - 250.00 | 28.00 |
34.00 |
| 250.01 - 350.00 | 29.00 |
36.00 |
| 350.01 - 500.00 | 35.00 | 45.00 |
| 500.01 - 750.00 | 40.00 | 55.00 |
| 750.01 - 1000.00 | 65.00 | 65.00 |
| Over 1000.01 | 70.00 | 70.00 |
International/World
| Merchandise Subtotal | Standard | Express |
| $0.00 - 10.01 | 14.00 |
28.00 |
| 10.01 - 25.01 | 18.00 |
35.00 |
| 25.01 - 50.01 | 20.00 |
37.00 |
| 50.01 - 75.01 | 22.00 |
38.00 |
| 75.01 - 100.01 | 25.00 |
40.00 |
| 100.01 - 125.01 | 28.00 |
43.00 |
| 125.01 - 150.01 | 30.00 |
45.00 |
| 150.01 -175.01 | 33.00 |
48.00 |
| 175.01 - 250.01 | 36.00 |
51.00 |
| 250.01 - 350.01 | 42.00 |
56.00 |
| 350.01 - 500.01 | 48.00 |
59.00 |
| 500.01 - 750.01 | 78.00 |
78.00 |
| 750.01 - 1000.01 | 100.00 |
100.00 |
| 1000.01 - 1500.01 | 150.00 |
150.00 |
| 1500.01 - 2000.01 | 180.00 |
180.00 |
| 2000.01 - 2500.01 | 215.00 |
215.00 |
| Over 2500.01 | 275.00 | 275.00 |
FEDEX
We would be happy to ship via FedEx for the highest level of
priority express handling. We will bill you for the shipping charges,
while these companies will bill you for import duties and handle
customs clearance. This can be done by special arrangement. Please be
aware, however, that this service is very expensive. Contact us
directly to make these arrangements.
Customs and Import Duties
- Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
- Be aware that Foreign Customs Declarations require us to note that your package contains Rubber Garments.
- The Latex Store ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
- We regret that we cannot be held responsible for any confiscations by customs. PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS/CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US.
- Packages returned as unclaimed or refused which have incurred returned shipping charges will be billed to your credit card.
- For more information regarding your country’s custom policies, please contact your local customs office.
We Support Our Troops
MBE International appreciates the work and dedication of troops in the Military of the United States. Therefore, we offer free shipping to all APO and FPO boxes as a way of saying thanks. The does not mean we do not recognise the work and effort of other countries, it simply means we support those in our own country and urge other companies to do the same.
MBE International Rewards Card
The MBE International Rewards Card program is subject to all the terms and conditions found on our the policies page of each store. These cards are not transferable and must me used by and the items purchased must be shipped to the card holder.
Product Listing Policy
All products listed in our store are described to the best of our ability. Pictures of the products may show accessories or complementary items that are not included with the product.
Product Loan/Rent/Photo Shoot
We typically do not loan garments for photo shoots. For us to consider any project where our garments are used free of charge, the following things should apply. We must see a tangible benefit for our company. (Pictures of your model in our styles is generally not a benefit to our company unless your model is Katy Perry, Lady Gaga, Marquis, Skin Two, etc.). The person borrowing the items must have a credit card on file with us, and a deposit must given to secure that the garments are returned undamaged. Generally twenty one day notice is required for items to be completed in time for your project. If your project doesn't fit in this category contact us about our professional discount policy.
Special Order Policy
Special ordered items may require a 50% to 100% deposit at the time of your order. Cancellation of any special ordered items will require a forfeiture of up to 100% of the deposit amount. Special orders can take from 2 to 8 weeks to complete. Special order items may not be returned or exchanged.
Sale To Minors
MBE International LLC dba TheLatexStore.com cannot prohibit minors from visiting this site. TheLatexStore.com must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for such children to view. Some items listed in TheLatexStore.com are for 18+ and purchase of those products are restricted to those over 18 years old. Each time you purchase 18+ products at TheLatexStore.com, you are representing to TheLatexStore.com that you are an adult.
Sale Policy
All sale items found in this store are subject to stock availability on hand unless otherwise indicated. All sale items sales are final, no refunds or exchanges. Sale discounts and coupon discounts may not be combined. One discount per order.
Backorder/Out Of Stock Policy
Out of stock and backordered items may, at our discression, require a 50% to 100%% deposit. Because of the different size combinations and color options we offer, many of these items will be created when you order them and are considered special order whether or not it states (Special Order) on your sales confirmation. Please allow 2 weeks for your item to be completed.
Guarantee
All of our items guaranted to be free of manufacturers defects when you recieve them.
Latex Care
Latex care instructions are available upon request. We also send latex care instructions and warnings in each order we fill. If you have questions about care of your latex items please refer to those documents or contact us.
Return Policy
Please order carefully! We are happy to answer questions before you make your purchase.
Incorrect Items
If we ship you an incorrect item, we will replace that item or refund your money for that item (as well as the return shipping costs) after we have received the item. We are not responsible for shipping costs above USPS Priority Mail, on any return that we can accept. We must be notified of this within five (5) business days of delivery.*Manufacturer Defects
Upon receipt please examine your garment for defects before washing or wearing.At our discretion we will repair or replace any merchandise with a manufacturer's defect (which we must verify by inspection of the item); however, we must be notified by you of a defect within five (5) business days of delivery.
Defective items must be returned to us unwashed (even if they've been tried on) with all of the original product packaging (not including shipping materials).
If you have a problem with an item that you believe has a manufacturer's defect, please contact us BEFORE you attempt to return it.
Please do not attempt to modify or repair any item as this will void any warranty that is stated or implied. We are not responsible for shipping costs for any defective item above USPS Priority Mail.
MBE International LLC dba The Latex Store reserves the right to be the final authority on what consitutes a manufacturer's defect.
Return Items
You are responsible for ordering the correct size. Any advice we may offer about size is to be used as a guideline only, as we have not measured you in person.Please measure yourself carefully.
If you order an incorrect size we will exchange most items; however, for your safety, we CANNOT under any circumstances accept returns or exchanges on items that have been worn or where there may be a health risk, ie: items worn on the genitals, panties, jocks, briefs, insertables, etc.
We must be notified of exchange issues within five (5) business days of delivery.
Acceptable exchanges must be in resalable condition, ie: ready to sell, in the original packaging.
Returned items that are not in the original packaging or resalable condition may incur a 50% to 100% repackaging or replacement fee.
We are not responsible for return shipping costs for incorrectly ordered items.
We will issue store credit or replacements ONLY for returns that meet all of our return policy criteria.
Store credit may be used to purchase new merchandise ONLY and may not be used for return shipping.
NO cash refunds unless otherwise stipulated on this policy page. Store Credit Only.
Liquids, Jells and Powders are not returnable under any circumstances.
No returns on special-order items for any reason other than manufacturers defects.
Return Authorization
*An*RA numbers are valid for fifteen (15) business days for ALL returns ie: Returns must be returned to us within fifteen (15) days of receipt of an RA number. Items returned after 15 days will be subject to a 25% restocking fee.
We are not responsible for returned items that are lost in transit or for which you haven't contacted us for prior return approval.
Authorized returns MUST be shipped USPS Priority Mail or equivalent with Delivery confirmation. In the USA please use USPS free mailers. As you are shipping to a PO Box NO FedEx or UPS accepted.
To contact us for more information about returning an item or to receive an RA number, write us at Returns@TheLatexStore.com
For ALL other inquires please go to our contact page CONTACT US.
Wholesale
The Latex Store welcomes retailers' and resellers' inquiries about wholesale opportunities. Please contact Sarah Skye, manager of MB Wholesale, at info@MBwholesale.net for more information and a current price list and access to our wholesale website. A valid reseller's permit is required.
