POLICIES
Payment/Order Policies
TYPES OF PAYMENT
If you have a credit card, you can place your order
through this website using our secure server. All payments must be in
US dollars. We gladly accept Visa, Master Card, Discover, American
Express, Pay Pal, and money orders. Sorry, no personal checks. Money orders
should be made payable to MBE International LLC and drawn in US funds.
FORIEGN PAYMENTS
Orders Outside USA.
If your order has been placed based on the GBP or EUR value of the item, please note, you will be charged in US Dollars and the amount may vary from the amount displayed in your local currency. The debit will be applied at the point at which your order is despatched. This may give rise to currency fluctuations.
ORDERS
If you prefer to order offline, you may fax or call us.
See our contact information. We can only accept credit cards for fax or
phone orders.
Money Orders should be sent to:
Orders
MBE International LLC
PO Box 667575
Houston Texas 77266
US Shipping Policy
STANDARD
We ship via USPS Priority, USPS Express or FedEx Ground worldwide, and
we insure and use delivery confirmation for our mutual comfort and
protection. Items are packaged discreetly in USPS or plain boxes, and
the return address will read "MBE International". Your privacy is
important to us! If you have special shipping needs, please contact us
before ordering to discuss them. Orders that come in over the weekend
and/or include custom and/or temporarily out-of-stock items may be
slightly delayed. If your item is shipped by our default carrier (USPS),
you will recieve a Click-N-Ship Notification. This IS NOT a tracking
number it is ONLY a delivery confirmation number and will not show the
status of your order until it has been delivered. Please allow 10
business days to receive your package. Shipments to a third party may
require ID verification and release of liability authorization.
This must be faxed to us prior to order fulfillment and shipment.
| Order Subtotal |
Shipping Charge |
| $0.00 - $10.00 |
$5.50 |
| $10.01 - $20.00 |
$6.00 |
| $20.01 - $30.00 |
$7.00 |
| $30.01 - $40.00 |
$8.00 |
| $40.01 - $50.00 |
$9.00 |
| $50.01 - $60.00 |
$10.00 |
| $60.01 - $70.00 |
$11.00 |
| $70.01 - $80.00 |
$12.00 |
| $80.01 - $100.00 |
$13.00 |
| $100.01 - $150.00 |
$14.00 |
| $150.01 - $200.00 |
$15.00 |
| $200.01 - $300.00 |
$16.00 |
| $300.01 or higher |
$17.00 |
EXPRESS
Rush shipments can be arranged for an extra
fee. Orders must be placed by 2PM CST. Please call (866-207-6288) to
place your order, or for more information. No weekend delivery (except
with Express-charge Saturday Delivery). No PO Boxes or APO/FPO. Note:
Available for IN-STOCK items only. All back ordered items will be
shipped separately via standard post. Signature may be required for express shipments. We are not responsible for delivery delays due to unsigned packages.
| Express Type |
Additional Charge |
| 3 Day |
Add $4.00 - $6.00 |
| 2 Day |
Add $8.00 - $10.00 |
| Overnight |
Add $20.00 - $30.00 |
| Saturday Overnight |
Add $30.00 - $40.00 |
International Shipping Policy
USPS PRIORITY MAIL INTERNATIONAL
USPS Priority Mail International may be used to ship orders outside of the United States.
This method is NOT trackable; we cannot guarantee
replacement of lost packages shipped via this method.
Allow approximately 2-3 weeks for the order to reach customs, and another 2-5 weeks to reach you.
USPS EXPRESS MAIL INTERNATIONAL
USPS Express Mail International is our recommended International shipping method. Packages shipped via USPS Express Mail International are trackable; allow 5-10 business days for the order to reach customs.
Canada
| Merchandise Subtotal |
Standard |
Express |
| $0.00 - 25.00 |
11.00
|
21.00
|
| 25.01 - 50.00 |
14.00
|
23.00
|
| 50.01 - 75.00 |
17.00
|
26.00
|
| 75.01 - 100.00 |
21.00
|
29.00
|
| 100.01 - 125.00 |
22.00
|
30.00
|
| 125.01 - 150.00 |
23.00
|
31.00
|
| 150.01 - 175.00 |
26.00
|
32.00
|
| 175.01 - 250.00 |
28.00
|
33.00
|
| 250.01 - 350.00 |
29.00
|
35.00
|
| Over 350.01 |
30.00 |
38.00
|
International/World
| Merchandise Subtotal |
Standard |
Express |
| $0.00 - 10.00 |
14.00 |
28.00
|
| $10.01 - 25.00 |
18.00 |
35.00
|
| 25.01 - 50.00 |
20.00
|
37.00
|
| 50.01 - 75.00 |
22.00
|
38.00
|
| 75.01 - 100.00 |
25.00
|
40.00
|
| 100.01 - 125.00 |
28.00
|
43.00
|
| 125.01 - 150.00 |
30.00
|
45.00
|
| 150.01 - 175.00 |
33.00
|
48.00
|
| 175.01 - 250.00 |
36.00
|
51.00
|
| 250.01 - 350.00 |
42.00
|
56.00
|
| 350.01 - 500.00 |
48.00
|
59.00
|
| 500.01 - 750.00 |
65.00
|
78.50
|
| Over 750.01 |
85.00
|
100.00
|
UPS, DHL, FEDEX
We would be happy to ship via UPS or FedEx for the highest level of
priority express handling. We will bill you for the shipping charges,
while these companies will bill you for import duties and handle
customs clearance. This can be done by special arrangement. Please be
aware, however, that this service is very expensive. Contact us
directly to make these arrangements.
Customs and Import Duties
- Your order may be subject to VAT, import duties
and/or taxes, which are levied once your package reaches your country.
- The Latex Store ships your package DDU, “duties and
taxes unpaid”, and does not collect the VAT, duties and/or taxes and
cannot predict what your particular charges may be. If you do incur
these additional charges, they must be rendered in order for your
package to clear customs.
- We regret that we cannot be held responsible for any
confiscations by customs. PLEASE BE AWARE THAT WE WILL NOT ISSUE
REFUNDS/CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US.
- Packages returned as unclaimed or refused which have
incurred returned shipping charges will be billed to your credit card.
- For more information regarding your country’s custom
policies, please contact your local customs office.
Sale Policy
All sale items found in this store are subject to stock availability on hand unless otherwise indicated. All sale items sales are final, no refunds or exchanges.
Special Order Policy
Special ordered items may require up to a 50% deposit at the time of your order. Cancellation of any special ordered items will require a forfeiture of up to 50% of the deposit amount.
Return Policy
Please order carefully! We are happy to answer questions before you make your purchase.
If we ship you an incorrect item, we will replace it or refund your money (as well as the return shipping costs) after we have recieved the item. We must be notified of this within five (5) business days of delivery.*
We will repair or replace any merchandise with a manufacturer's defect (which we must verify by inspection of the item); however, we must be notified by you of a defect within five (5) business days of delivery.
Defective items must be returned to us unwashed with all of the original product packaging (not including shipping materials).
If you have a problem with an item that you believe has a manufacturer's defect, please contact us BEFORE you attempt
to return it.
Please do not attempt to modify or repair any item as this will void any warranty that is stated or implied.
You are responsible for ordering the correct size. Any advice we may offer about size is to be used as a guideline only, as we are not there to measure you in person.
Please measure yourself carefully.
If you order an incorrect size we will exchange most items; however, for your safety, we CANNOT under any circumstances accept returns or exchanges on items that have been worn or where there may be a health risk, ie: items worn on the genitals, panties, jocks, briefs, insertables, etc.
We must be notified of exchange issues within five (5) business days of delivery.
Acceptable exchanges must be in resalable condition, ie: ready to sell, in the original packaging.
Returned items that are not in the original packaging or resalable condition may incur a 50% to 100% repackaging or replacement fee.
We are not responsible for return shipping costs for incorrectly ordered items.
We will issue store credit or replacements ONLY for returns that meet all of our return policy criteria.
Store credit may be used to purchase new merchandise ONLY and may not be used for return shipping.
NO cash refunds unless otherwise stipulated on this policy page.
Liquids, Jells and Powders are not returnable under any circumstances.
No returns on special-order items for any reason other than manufacturers defects.
*An RA number is required for ALL returns. We will NOT accept any return that does not have a return authorization (RA) number. RA numbers must be visible on the outside of the package.
*RA numbers are valid for fifteen (15) business days for ALL returns ie: Returns must be returned to us within fifteen (15) days of receipt of an RA number. NO exceptions.
We are not responsible for returned items that are lost in transit or for which you haven't contacted us for prior return approval.
Authorized returns MUST be shipped USPS Priority Mail with Delivery confirmation. We are not responsible for shipping costs above USPS Priority Mail, on any return that we can accept.
Acceptable returns must be shipped to:
Returns RA#
MBE International LLC
PO Box 667575
Houston Texas 77266
To contact us for more information about returning an item or to recieve an RA number, write us at Returns@TheLatexStore.com
For ALL other inquires please go to our contact page CONTACT US.
Wholesale
The Latex Store welcomes retailers' and resellers'
inquiries about wholesale opportunities. Please contact Sarah Skye,
manager of MB Wholesale, at info@MBwholesale.net for more information
and a current price list and access to our wholesale website. A valid
reseller's permit is required.
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